Dear Mark
Thank you very much for your detailed answer, but I'm afraid it is a typical case of: too little too late.
It's taken your company 17 months to provide me with the answer that I need a finer mesh. With your product placement (every good designer should be able to use this simulation tool) it is hard to convince your typical user that something easily recognizable (a round-ish thing that becomes un-round-ish with a uniform load) needs extra attention, and still trust results obtained for more realistic products like the one shown below, which is, by the way, not likely to mesh very well in thin solids.
- If this is support, I consider it not present.
- I've seen Jose Coronado's "PTC Creo Simulate Roadmap" of March 2016, containing not much more than cosmetic changes for Creo Simulate 4.0.
As far as I can tell PTC continues to be commercially interested in this product, but seems to have lost the will to back this with technical effort.
--> So why am I paying maintenance for a product that is not supported and not developed?
I regret to have to say that after being a very loyal customer for more than 20 years through various employers, I've informed my reseller two months ago that I will discontinue PTC maintenance as of September 6.
It's a shame.
Kind regards
Erik Haenen